Frequently asked question
Q: Is COD (Cash on Delivery) available?
Ans: Yes, we offer COD.
Q: How long does it take for my items to arrive?
Ans: It will usually take minimum 2 to maximum 6 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q: Is shipping really free?
Ans: Yes, Shipping is FREE all over India.
Q: Do you offer refunds or returns if I face an issue with the product?
Ans: Yes, we have our simple 5 days return and refund policy. Please check that in our policy section.
Q: Who should I contact if there’s an issue with my order?
Ans: If you experience any issue with your product, kindly reach out to our customer care team at 0755-4304202. Our support is available Monday to Friday from 10 AM to 7 PM. They will guide you through the process and ensure your request is handled smoothly. You need any assistance, please contact us at
info@souqbharat.com
Q: When will I receive a tracking number?
Ans: It will usually take between 1-2 business days.
Q: Will I get a confirmation number after placing my order?
Ans: Yes, all customers receive an order confirmation. If you don’t receive one within 12 hours, please contact us.
Q: What payment methods do you accept?
Ans: We accept Cash on delivery throughout INDIA. You can pay conveniently when your order arrives.
Q: Is shopping on this site safe and secure?
Ans: Absolutely! All purchases made through our site are safe and secure.
Q: How can I cancel my order?
To cancel your order, email your order number to info@souqbharat.com within 12 hours of placing it.